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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diana Diaz

Diana Diaz

March 6, 2025

5  out of  5
rating by Diana Diaz
"Mark took care of my insurance question quickly. He is always quick to respond to any concerns I may have."
We responded:
"Thank you for your feedback, Diana! It's a pleasure to help you and your family and we appreciate your business! "
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Matt Diaz

March 6, 2025

5  out of  5
rating by Matt Diaz
"“I had an excellent experience with Mark Lanier State Farm! From the moment I reached out, the team was incredibly friendly and helpful. They took the time to explain all of my options in detail and made sure I understood every step of the process. Mark was professional and went above and beyond to ensure I got the best coverage for my needs. I truly appreciate the personal touch and exceptional customer service. Highly recommend them to anyone looking for reliable and trustworthy insurance!”"
We responded:
"Thank you for the kind words, Matt! We appreciate you and the opportunity to help you and your family! Thank you again!"
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melinda dixon

March 3, 2025

5  out of  5
rating by melinda dixon
"Mark and his team are not only welcoming, but knowledgeable and make you feel at ease with any questions you may have. Highly recommend to everyone I know!"
We responded:
"Thank you so much for the kind words, Melinda! We truly love what we do and it's so nice to hear that folks like you can see that! We appreciate your business! "
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Finsfan

February 28, 2025

5  out of  5
rating by Finsfan
"Known this man almost my whole life! Really good dude. Look no further for integrity, honesty, and generosity when it comes to these folks. They will do all they can to make sure your insurance/financial needs are met to your expectations. 10 outta 10"
We responded:
"Thanks so much for the kind words! It's always a pleasure to help you and the family out! Thanks for your loyalty!"
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Donald Waldron

February 28, 2025

5  out of  5
rating by Donald Waldron
"Always helpful and nice."
We responded:
"Thank you for the kind words, Donald! It's a pleasure to serve you!"
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Dustin Dixon

February 27, 2025

5  out of  5
rating by Dustin Dixon
"The Lanier-State Farm crew has been amazing to work with! They are always there when you need them."
We responded:
"Thank you, Dustin, for your kind words! It's a pleasure to help you!"
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Tisha Rodriguez

November 22, 2024

5  out of  5
rating by Tisha Rodriguez
"At this point in the process, Diana was very helpful, professional, and kind. Hopefully everything goes thru smoothly and quickly."
We responded:
"Thank you for the kind words, Tisha! We appreciate your business!"
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Donna Cuje

August 28, 2024

5  out of  5
rating by Donna Cuje
"I have had great positively professionally they're at State Farm Mark Lanier ,Jessica is very efficient ,You have a great team..I happy with this company."
We responded:
"Thank you for the kind words, Donna! It's a pleasure to assist you and we appreciate your business!"
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Jennifer Ruth Sims Perry

August 12, 2024

5  out of  5
rating by Jennifer Ruth Sims Perry
"OMG!!! So grateful I called Lacy! With an easy over the phone review of our policy she was able to save us $1170! I COULD NOT BELIEVE IT. Lacy, you are a blessing! Thank you."
We responded:
"Thank you so much for the kind words, Jennifer! We are grateful for your business!"
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Mark West

December 28, 2023

5  out of  5
rating by Mark West
"My current home insurer is pulling out of Florida and my car insurer keeps going up and up. A relative referred me to Mark Lanier's State Farm agency. From the minute I contacted Carole-Ann, I knew I made the right decision to work with the agency. Carol-Ann worked with me over email and the phone to craft me a great bundled policy package that saves me money and offers great coverage. I would recommend Carol-Ann and Mark's agency in general for all your insurance needs! They have made the switch easy and painless."
We responded:
"Thank you so much for the kind words, Mark! I will be sure to share your feedback with Carole-Ann and the rest of the Team! We appreciate the opportunity to help you and thank you for your business! "
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marie Atkinson

October 25, 2023

5  out of  5
rating by marie Atkinson
"Just signed with Mark for auto and homeowners insurance. Office staff is amazing they respond quickly and efficiently to all my questions. Thanks for making this transition an easy and pleasant one."
We responded:
"Thank you so much for the kind words, Marie! We truly appreciate your business and it's a pleasure to assist you! "
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Anthony Marse

October 20, 2023

1  out of  5
rating by Anthony Marse
"I had insurance through Mark Lanier but due to significant increases I had to source insurance through another company. I cancelled my policy on 10/6 and called back on 10/13 to see if I could get an update on my policy refund since I pay six months at a time. I was told they would look into it and call me back with an update. I’ve received one check for the policy for one of my vehicles but still have yet to receive the refund for my other 3 vehicles. I’ve also yet to receive a call back with an update on the status of the refunds and it has now been 2 weeks since my cancellation."
We responded:
"Thank you for the feedback Anthony and so very sorry to hear you are disappointed with how things have occurred. It is certainly not our intent to cause any inconvenience and I have researched your account with my team and notes and it appears unfortunately that the rates and refund process is out of our control and while we had multiple communications in regards to this with you, I am sorry we did not make contact with you to your satisfaction with updates on the status. Please give me a call if you would like to discuss this further. I will be happy to do whatever I can to make it right. "
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Debbie In Florida

September 27, 2023

5  out of  5
rating by Debbie In Florida
"I have been with Mark Lanier State-Farm for many years. My car insurance, home-owners insurance and life insurance is with them. Their service is great and and though the whole staff is helpful and friendly, I always deal with Lacy. She is good about returning phone calls and explaining things to you. The pricing is good. I highly recommend Mark- Lanier for your insurance needs. Sincerely, Debbie Ireland"
We responded:
"Many thanks for the kind words, Debbie! We appreciate your business all these years and it's our pleasure to serve you! "
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MARIA MORALES

September 26, 2023

5  out of  5
rating by MARIA MORALES
"La atención cinco estrellas diana habla español y ingles muy amable todo lo que necesite lo resolvió me encanta state farm"
We responded:
"Muchas gracias por las palabras tan lindas Maria, le agredecemos que nos escogio!"
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José Turro

September 22, 2023

5  out of  5
rating by José Turro
"Been w mark Lanier office for over 20 yrs.. office ladies very helpful.."
We responded:
"Many thanks for the kind words, Jose! It's a pleasure to help you and we appreciate your business!"
Profile photo of James Hall (Jimmy)

James Hall (Jimmy)

September 22, 2023

5  out of  5
rating by James Hall (Jimmy)
"Best service ever!"
We responded:
"Many thanks for the kind words, Jimmy! We appreciate your business! "
Profile photo of Mandi Hall

Mandi Hall

September 22, 2023

5  out of  5
rating by Mandi Hall
"Absolutely the best! Mark and his staff go way beyond for their members!"
We responded:
"Many thanks for the kind words, Mandi! It's a pleasure to help you and we appreciate your business!"
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Maris Gonzalez

September 22, 2023

5  out of  5
rating by Maris Gonzalez
"Excelente servicio, muy rápido y profesional, nos ayudaron con nuestra cotización de seguro, dándonos la mejor opción para nuestro seguro. Altamente recomendable"
We responded:
"Muchas gracias por las palabras tan lindas Maris, le agredecemos que nos escogio!"
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Scott Chapin

September 19, 2023

5  out of  5
rating by Scott Chapin
"High praise for my meeting today with Carole-Ann who walked me through my auto renewal notice and saved me $$$. So helpful, cheerful and competent. What customer service should be and so much better than waiting for telephone support or chat. Highly recommend!"
We responded:
"Thank you for the kind words, Scott! It's our pleasure to help you and we appreciate your business!"
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Vera LaPointe

August 21, 2023

5  out of  5
rating by Vera LaPointe
"Mark and Lacy absolutely live up to the State Farm motto - they treat you like a good neighbor, and they are there for you. They respond quickly to emails and messages, are available to meet with in person, and proactively reach out to make sure I'm getting the best rate and have all insurance needs met. Their family has been SERVING the Lakeland community for three generations, and they do it with excellence and a caring manner. If you are looking for an insurance agent who treats you like a valuable person and looks out for your best interest, I highly recommend Mark Lanier as your #1 choice, the best of the best."
We responded:
"Thank you so much for the kind words, Vera! It's really nice of you to recognize us and our efforts. We truly love what we do! It's a pleasure to help you and your family and we surely appreciate your business!"
Profile photo of J Ogg

J Ogg

August 6, 2023

5  out of  5
rating by J Ogg
"Doing business with Carole-Ann at the Mark Lanier State Farm Agency was the best experience I have ever had in purchasing auto insurance for the past 50 years. Carole-Ann made procuring auto insurance actually a pleasure."
We responded:
"Many thanks for your kind words, James! It is our pleasure to serve you and we surely appreciate your business! "
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Jimmy Woodard

August 1, 2023

5  out of  5
rating by Jimmy Woodard
"Lacy always shows premium quality customer service every single time I have a question. She is the the biggest reason I continue to speak highly of State Farm insurance!"
We responded:
"Thank you so much for the kind words, Jimmy! We appreciate your business!"
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Cristina L

July 20, 2023

5  out of  5
rating by Cristina L
"Great customer service!"
We responded:
"Thank you so much for the kind words, Cristina! It's our pleasure to help you and we appreciate your business!"
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Rosemary Hano

June 26, 2023

5  out of  5
rating by Rosemary Hano
"What a great company to do business with. Mark and his staff always make you feel like family. They are professional and friendly and always make sure I have the best insurance coverage to protect me. I am so blessed to have Mark as my insurance agent. He is one of the nicest and honest people you will ever meet."
We responded:
"Thank you so much for the kind words, Rosemary! We are grateful for the opportunity to help you and appreciate your business! "
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Stan Palla

June 15, 2023

5  out of  5
rating by Stan Palla
"Excited to work with these people. Friendly Knowledgeable and Timely."
We responded:
"Many thanks for the kind words, Stan! We are grateful to work with you and appreciate your business!"