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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Grisellys Aguayo

March 2, 2023

5  out of  5 rating by Grisellys Aguayo
"Excellent experience. Very good treatment and quality of service. They keep you up to date with everything and seek to solve your problem."

Centeno-Palacio Family

February 17, 2023

5  out of  5 rating by Centeno-Palacio Family
"I was very satisfied with the attention and help I received from Carole-Ann. I got the number from google search and she was very helpful and got the policy done immediately. Thank you!!!! I certainly will recommend her to my family and friends."

Christian Woods

January 25, 2023

5  out of  5 rating by Christian Woods
"Nichole was very knowledgeable and answered all my questions. Fantastic follow up to make sure I was satisfied with the services. Would definitely recommend."

Caitlin Stevens

January 20, 2023

5  out of  5 rating by Caitlin Stevens
"Let me start off by saying MARK , THANK YOU . You and your staff are amazing! You made this process of switching insurances a BREEZE. When you said sit back and relax you'll take care of everything, you weren't lieing. I wish we would have switched sooner! Thank you thank you thank you from the bottom of our hearts! Love Chase and Caitlin"

Falon Grant

January 19, 2023

5  out of  5 rating by Falon Grant
"Carole-Ann Salb provided fantastic service! She was very prompt, attentive, understanding and knowledgeable. I look forward to partnering with Mark Lanier's State Farm office for our Insurance needs."

Teresa Connell

January 17, 2023

5  out of  5 rating by Teresa Connell
"Mark and his team are awesome.!"

J Ogg

December 20, 2022

5  out of  5 rating by J Ogg
"Doing business with Carole-Ann at the Mark Lanier State Farm Agency was the best experience I have ever had in purchasing auto insurance for the past 50 years. Carole-Ann made procuring auto insurance actually a pleasure."

amalia barajas

December 7, 2022

5  out of  5 rating by amalia barajas
"Great service I would recommend them"

Eric Russell

December 2, 2022

5  out of  5 rating by Eric Russell
"My wife and I are new the area and needed business and auto insurance. I contacted a couple other offices that didn't even reply to my calls and emails. If you want to deal with someone who will value your business, use the Lanier Agency. Lacy helped us to get both policies, and it was a quick and easy process, and everyone in the office is very friendly!"

James Cofield

November 21, 2022

5  out of  5 rating by James Cofield
"The staff is amazing, extremely helpful, and care about their customers. The team at Mark's office really helped me and my family understand our options during our relocation to Lakeland, and saved us meaningful dollars."

Kyle Swonger

November 16, 2022

5  out of  5 rating by Kyle Swonger
"Lacy Spivey is an amazing State Farm Agent! She has gone above and beyond multiple times over the years to quickly personalize or correct my policy with zero notice. She literally came through this week while I was in the line at the DMV. We all know the DMV will push you away if you have one error on any paperwork. Lacy made sure I had what I needed within minutes or my multiple panic emails. Mark Lanier’s office needs to keep Lacy around as she is the sole reason I do not shop around for a better priced policy. Thanks Lacy!"

Sergio Ramirez

November 3, 2022

5  out of  5 rating by Sergio Ramirez
"I have my business insured through State Farm. It has been a real pleasure working with Lacy. She responds very quickly to all my emails and requests for COI (Certificates Of Insurance). They have done such a great job with my business insurance that I am currently in the process of switching my auto insurance with them."

Jill Moyer

November 2, 2022

5  out of  5 rating by Jill Moyer
"I’m so glad to have State Farm with Mark Lanier! His staff are second to none and Lacy has been exceptionally helpful to me since my accident! I’m really thankful to all of them!"

Anthony Moyer

November 2, 2022

5  out of  5 rating by Anthony Moyer
"Mark and Lacy are fantastic! Very helpful and it’s very comforting to have them on your side when you need help!"

Tim Lambert

September 16, 2022

5  out of  5 rating by Tim Lambert
"Mark is a true professional. My experience with Mark and State Farm has been nothing short of exceptional. Give him a try, you won’t be disappointed!"


August 4, 2022

5  out of  5 rating by tigerrays
"Great experience, Lacy was very helpful in getting my insurance transferred to Statefarm"

Anna Koch

July 8, 2022

5  out of  5 rating by Anna Koch
"We have used State Farm for years, when we moved to Florida, we were so glad to find Mark Lanier’s office. His team has been nothing but the best. They are very friendly, responsive, efficient, and will make sure to solve any of your issues or answer any questions very quickly. Your search is over if you want the very best!"

Jodie Stover

June 29, 2022

5  out of  5 rating by Jodie Stover
"Lacy is friendly, helpful and speedy each and every time I contact her. Choosing/switching insurance isn’t on the top of anyone’s “fun things to do” list, but she made it painless."

John Westerman

June 16, 2022

5  out of  5 rating by John Westerman
"My wife and I met with Rosemary Hano to discuss auto, home and umbrella insurance. She reviewed everything and applied every discount and break to which we were entitled, even saying that we did not need the high level of auto insurance we had chosen since we were buying an umbrella policy. She was great to work with and covered everything well. After everything was completed our annual premium for all three policies was $573 less than our current insurance policy, even though our current policy did not include the umbrella policy. We were very happy with the entire process, especially the rates and being able to add the umbrella policy. The price for the umbrella was too expensive to add to our former insurance policy."

David Johnson

February 8, 2022

4  out of  5 rating by David Johnson
"Good rates"

Ian Smith

February 6, 2022

5  out of  5 rating by Ian Smith
"I moved to the area recently as an existing State Farm customer. Lacy reached out to help me get my services transferred from Maryland to Florida. I explained to Lacy that I already had gone with another insurance company for my homeowners based on the recommendation of my financier and the fact that another local State Farm broker issued a higher quote at the time. The other State Farm broker didn't bother to compare coverage or explain why the premium was higher. I assumed it was apples to apples. Lacy took the time to review my current coverage (with the other insurance company) and quoted me a better policy which covered all of my concerns. She took the time to explain each coverage limit and help my customize my coverage's to better suite my needs. Full disclosure, I can be a difficult customer (headstrong) and I had my mind set on staying with the other company. Lacy was patient, professional and understanding of my needs. Her level of commitment to my insurance needs directly contributed to us switching back over to State Farm for our Homeowners Insurance. To be quite honest, her due diligence reviewing our policy probably saved our keisters down the road. Our "cheaper" policy with the other company was riddled with holes in coverage. It also helps when your insurance company's slogan is "like a good neighbor, State Farm is there" and they're actually a member of the community. they're not just some "800" number you call and talk to. They live in the neighborhood too, some even born and raised. I hope I never need them, but I'm glad they've got my back if I ever do!"

Emily Rinehart

December 21, 2021

5  out of  5 rating by Emily Rinehart
"Mark was so friendly and helpful! Definitely see him if you want to save money on your car insurance!"

Terry Snyder

October 22, 2021

5  out of  5 rating by Terry Snyder
"Joshua with State Farm is wonderful! He is very kind and helpful in answering all of my questions. Takes the time to explain why I need certain coverage. Highly recommend!"

Draft Winner

October 5, 2021

5  out of  5 rating by Draft Winner
"Joshua Kellar was so helpful and thorough! Definitely recommend to anyone needing great service at affordable prices!"

Jordan Boswell

September 9, 2021

5  out of  5 rating by Jordan Boswell
"I was looking to change car insurance companies and ended up moving car and rental insurance. Joshua was informative and entertaining and made the process very easy. If your looking for a change in insurance companies, Mark Lanier State Farm is a very friendly and smart choice. They had cheaper rates and better options."