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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Vera LaPointe

August 21, 2023

5  out of  5 rating by Vera LaPointe
"Mark and Lacy absolutely live up to the State Farm motto - they treat you like a good neighbor, and they are there for you. They respond quickly to emails and messages, are available to meet with in person, and proactively reach out to make sure I'm getting the best rate and have all insurance needs met. Their family has been SERVING the Lakeland community for three generations, and they do it with excellence and a caring manner. If you are looking for an insurance agent who treats you like a valuable person and looks out for your best interest, I highly recommend Mark Lanier as your #1 choice, the best of the best."

J Ogg

August 6, 2023

5  out of  5 rating by J Ogg
"Doing business with Carole-Ann at the Mark Lanier State Farm Agency was the best experience I have ever had in purchasing auto insurance for the past 50 years. Carole-Ann made procuring auto insurance actually a pleasure."

Jimmy Woodard

August 1, 2023

5  out of  5 rating by Jimmy Woodard
"Lacy always shows premium quality customer service every single time I have a question. She is the the biggest reason I continue to speak highly of State Farm insurance!"

Cristina L

July 20, 2023

5  out of  5 rating by Cristina L
"Great customer service!"

Rosemary Hano

June 26, 2023

5  out of  5 rating by Rosemary Hano
"What a great company to do business with. Mark and his staff always make you feel like family. They are professional and friendly and always make sure I have the best insurance coverage to protect me. I am so blessed to have Mark as my insurance agent. He is one of the nicest and honest people you will ever meet."

Stan Palla

June 15, 2023

5  out of  5 rating by Stan Palla
"Excited to work with these people. Friendly Knowledgeable and Timely."

Cheryl Mallonee-Aarseth

May 6, 2023

5  out of  5 rating by Cheryl Mallonee-Aarseth
"Lacy & Mark are GREAT to work with! They were able to get us good rates for our auto & homeowners insurance. Any issues that we have regarding claims are quickly addressed & resolved. It's great working with people that are proactive, responsive, efficient, AND friendly! We highly recommend Lacy Spivey & Mark Lanier!"

Jaime Basurto

April 17, 2023

5  out of  5 rating by Jaime Basurto
"Excellent service Carole-Ann Salb was very polite, professional and patient she took care of my needs and walked me through what I needed to do very efficiently."

Kennedy Blomeley

April 10, 2023

5  out of  5 rating by Kennedy Blomeley
"Love this agency! Anytime I need a new policy or change they jump to it for me! I called Nicole and she worked after work hours to make sure I had the policy I needed for the weekend. Exceptional service!"

Jacob Womack

March 16, 2023

5  out of  5 rating by Jacob Womack
"Great people!"

Grisellys Aguayo

March 2, 2023

5  out of  5 rating by Grisellys Aguayo
"Excellent experience. Very good treatment and quality of service. They keep you up to date with everything and seek to solve your problem."

Centeno-Palacio Family

February 17, 2023

5  out of  5 rating by Centeno-Palacio Family
"I was very satisfied with the attention and help I received from Carole-Ann. I got the number from google search and she was very helpful and got the policy done immediately. Thank you!!!! I certainly will recommend her to my family and friends."

Christian Woods

January 25, 2023

5  out of  5 rating by Christian Woods
"Nichole was very knowledgeable and answered all my questions. Fantastic follow up to make sure I was satisfied with the services. Would definitely recommend."

Caitlin Stevens

January 20, 2023

5  out of  5 rating by Caitlin Stevens
"Let me start off by saying MARK , THANK YOU . You and your staff are amazing! You made this process of switching insurances a BREEZE. When you said sit back and relax you'll take care of everything, you weren't lieing. I wish we would have switched sooner! Thank you thank you thank you from the bottom of our hearts! Love Chase and Caitlin"

Falon Grant

January 19, 2023

5  out of  5 rating by Falon Grant
"Carole-Ann Salb provided fantastic service! She was very prompt, attentive, understanding and knowledgeable. I look forward to partnering with Mark Lanier's State Farm office for our Insurance needs."

Teresa Connell

January 17, 2023

5  out of  5 rating by Teresa Connell
"Mark and his team are awesome.!"

amalia barajas

December 7, 2022

5  out of  5 rating by amalia barajas
"Great service I would recommend them"

Eric Russell

December 2, 2022

5  out of  5 rating by Eric Russell
"My wife and I are new the area and needed business and auto insurance. I contacted a couple other offices that didn't even reply to my calls and emails. If you want to deal with someone who will value your business, use the Lanier Agency. Lacy helped us to get both policies, and it was a quick and easy process, and everyone in the office is very friendly!"

James Cofield

November 21, 2022

5  out of  5 rating by James Cofield
"The staff is amazing, extremely helpful, and care about their customers. The team at Mark's office really helped me and my family understand our options during our relocation to Lakeland, and saved us meaningful dollars."

Kyle Swonger

November 16, 2022

5  out of  5 rating by Kyle Swonger
"Lacy Spivey is an amazing State Farm Agent! She has gone above and beyond multiple times over the years to quickly personalize or correct my policy with zero notice. She literally came through this week while I was in the line at the DMV. We all know the DMV will push you away if you have one error on any paperwork. Lacy made sure I had what I needed within minutes or my multiple panic emails. Mark Lanier’s office needs to keep Lacy around as she is the sole reason I do not shop around for a better priced policy. Thanks Lacy!"

Sergio Ramirez

November 3, 2022

5  out of  5 rating by Sergio Ramirez
"I have my business insured through State Farm. It has been a real pleasure working with Lacy. She responds very quickly to all my emails and requests for COI (Certificates Of Insurance). They have done such a great job with my business insurance that I am currently in the process of switching my auto insurance with them."

Jill Moyer

November 2, 2022

5  out of  5 rating by Jill Moyer
"I’m so glad to have State Farm with Mark Lanier! His staff are second to none and Lacy has been exceptionally helpful to me since my accident! I’m really thankful to all of them!"

Anthony Moyer

November 2, 2022

5  out of  5 rating by Anthony Moyer
"Mark and Lacy are fantastic! Very helpful and it’s very comforting to have them on your side when you need help!"

Tim Lambert

September 16, 2022

5  out of  5 rating by Tim Lambert
"Mark is a true professional. My experience with Mark and State Farm has been nothing short of exceptional. Give him a try, you won’t be disappointed!"


August 4, 2022

5  out of  5 rating by tigerrays
"Great experience, Lacy was very helpful in getting my insurance transferred to Statefarm"